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      Genesys

      Engaged Employer

      Genesys reviews

      Lots to learn but you'll learn a lot - Professional Services Consultant Genesys Employee Review

      5.0
      Sep 9, 2022
      Professional services consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Leadership cares about employees, from the CEO down to team directors. There's opportunities to work with a myriad different customers, and the variety of tech stacks that come with that. Lots of experience very quickly in customer facing roles. Plus you get to feel good about your work, helping connect people and solve problems.

      Cons

      Can be a bit of a thrown-in-the-deep-end sort of feeling early on - onboarding & documentation can always be improved.

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      5.0
      Jun 29, 2026
      Senior services engagement director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great teamwork. Remote work. Solid product suite.

      Cons

      Upward mobility for career. Lack of communication between different areas can cause silos.

      4.0
      Jun 26, 2026
      Marketing
      Recommend
      CEO approval
      Business Outlook

      Pros

      Interesting take on customer experience using AI. Good pay for the role.

      Cons

      Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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