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      Genesys

      Engaged Employer

      Genesys reviews

      Genesys in Transition - Customer Success Manager Genesys Employee Review

      4.0
      Jan 6, 2023
      Customer success manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Genesys has traditionally been a great place to work, particularly in customer-facing roles. Highly talented teammates that pull together. Industry leadership makes job easier. Managers provided necessary trust and autonomy enabling employees to exercise judgement in executing responsibilities.

      Cons

      Need to scale has stressed culture and processes, introducing morale challenges. Recent reduction in force appeared arbitrary with pivotal high-performers laid-off.

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      5.0
      Jun 29, 2026
      Senior services engagement director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great teamwork. Remote work. Solid product suite.

      Cons

      Upward mobility for career. Lack of communication between different areas can cause silos.

      4.0
      Jun 26, 2026
      Marketing
      Recommend
      CEO approval
      Business Outlook

      Pros

      Interesting take on customer experience using AI. Good pay for the role.

      Cons

      Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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