Great benefits but below average comp and lack of transparency from leadership - Anonymous employee Genesys Employee Review

3.0
Feb 17, 2023
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Benefits are great - unlimited PTO, plenty of holidays including the entire week between Christmas and New Year's off and August Fridays. Work life balance is good for the most part

Cons

Depending on the team, you can work a lot or not at all. Leadership is not transparent and there's a lot of turnover. Just had two rounds of layoffs in the past 4 months so it feels like you're always looking over your shoulder

Explore other reviews about Genesys

5.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Great teamwork. Remote work. Solid product suite.

Cons

Upward mobility for career. Lack of communication between different areas can cause silos.

4.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Interesting take on customer experience using AI. Good pay for the role.

Cons

Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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