Good Atmosphere and collaborative environment - Head Of Customer Success Genesys Employee Review

5.0
Feb 22, 2023
Recommend
CEO approval
Business Outlook

Pros

Very Good work life balance Great atmosphere from local leadership and lots of support Good Learning opportunities

Cons

Copportae processes and flows. Trying to push things that do not align with coprporate direction is very difficult

Explore other reviews about Genesys

5.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Great teamwork. Remote work. Solid product suite.

Cons

Upward mobility for career. Lack of communication between different areas can cause silos.

4.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Interesting take on customer experience using AI. Good pay for the role.

Cons

Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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