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      Genesys

      Engaged Employer

      Genesys reviews

      Going downhill - Software Engineer Genesys Employee Review

      1.0
      Mar 16, 2023
      Software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good amount of time off, great people working there, good pension contribution

      Cons

      Pay below market and two rounds of layoffs, but then paid a fortune to sponsor Ferrari. At the same time they’re saying the company had such strong financial results but bonuses amount not announced yet, only that they’ll be delayed.

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      5.0
      Jun 29, 2026
      Senior services engagement director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great teamwork. Remote work. Solid product suite.

      Cons

      Upward mobility for career. Lack of communication between different areas can cause silos.

      4.0
      Jun 26, 2026
      Marketing
      Recommend
      CEO approval
      Business Outlook

      Pros

      Interesting take on customer experience using AI. Good pay for the role.

      Cons

      Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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