Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Genesys

      Engaged Employer

      Genesys reviews

      Culture lacks empathy - Anonymous employee Genesys Employee Review

      3.0
      Mar 23, 2023
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexible PTO, August Fridays off, company shuts down from Christmas to New Year, there are some great people and managers, remote flexibility

      Cons

      Lack of transparency in communication top down, lack of empathy in handling layoffs, lack of leadership training for managers to be real leaders, culture pushes out empathetic leaders in favor of those who grind people down to ensure they deliver results no matter the cost.

      Explore other reviews about Genesys

      5.0
      Jun 29, 2026
      Senior services engagement director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great teamwork. Remote work. Solid product suite.

      Cons

      Upward mobility for career. Lack of communication between different areas can cause silos.

      4.0
      Jun 26, 2026
      Marketing
      Recommend
      CEO approval
      Business Outlook

      Pros

      Interesting take on customer experience using AI. Good pay for the role.

      Cons

      Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

      See reviews by: Helpful|Rating|Date|All
      Related searches: Genesys jobs | Genesys salaries | Genesys benefits | Genesys interviews
      Genesys reviewsGenesys review