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      Genesys

      Engaged Employer

      Genesys reviews

      Toxic... - Anonymous employee Genesys Employee Review

      2.0
      Mar 26, 2023
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Unlimited Paid Time Off, Year end leaves.

      Cons

      There seems to be problem with some teams who seems to be hopeless and always lives in some sort of doomed state. To impress their superiors in US, some people will squeeze their team to the verge of extinction just to show case their visibility. Company talks about Empathy, Care and all other non sense. In reality, they are all complete jokes. Biggest joke is 8 hours work time. In reality, you will work for near to 12 hours. It seems complete chaos.

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      5.0
      Jun 29, 2026
      Senior services engagement director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great teamwork. Remote work. Solid product suite.

      Cons

      Upward mobility for career. Lack of communication between different areas can cause silos.

      4.0
      Jun 26, 2026
      Marketing
      Recommend
      CEO approval
      Business Outlook

      Pros

      Interesting take on customer experience using AI. Good pay for the role.

      Cons

      Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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