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      Genesys

      Engaged Employer

      Genesys reviews

      Good place to work, bad leadership - Senior Technical Support Engineer Genesys Employee Review

      4.0
      Apr 18, 2023
      Senior technical support engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Company benefits Company Culture Friendly environment

      Cons

      *Managers without experience managing people *Amount of requirements from the same managers that don't know what they need in order to perform the role. This brings a lot of confusions and misunderstandings between the teams.

      Explore other reviews about Genesys

      5.0
      Jun 29, 2026
      Senior services engagement director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great teamwork. Remote work. Solid product suite.

      Cons

      Upward mobility for career. Lack of communication between different areas can cause silos.

      4.0
      Jun 26, 2026
      Marketing
      Recommend
      CEO approval
      Business Outlook

      Pros

      Interesting take on customer experience using AI. Good pay for the role.

      Cons

      Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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