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      Genesys

      Engaged Employer

      Genesys reviews

      Nice work culture - Associate AI/ML Research Engineer Genesys Employee Review

      4.0
      Apr 26, 2023
      Associate ai/ml research engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Seniors are really helpful. People here know the product well and thus good learning opportunity

      Cons

      A bit slow work. Maybe it's just that i need fast paced work. but the worklife balance is good

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      5.0
      Jun 29, 2026
      Senior services engagement director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great teamwork. Remote work. Solid product suite.

      Cons

      Upward mobility for career. Lack of communication between different areas can cause silos.

      4.0
      Jun 26, 2026
      Marketing
      Recommend
      CEO approval
      Business Outlook

      Pros

      Interesting take on customer experience using AI. Good pay for the role.

      Cons

      Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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