Nice people, poorly managed - Software Engineer Genesys Employee Review

2.0
May 25, 2023
Recommend
CEO approval
Business Outlook

Pros

The immediate colleagues are really nice and talented people. Good work life balance and flexibility, no one is breathing down your neck. Shout out to the leadership folks in Budapest, they are probably the best, as transparent as possible, open, friendly, trying to make things work.

Cons

Salary is well below the market. No career opportunities. Collaboration between teams is basically non-existent. Many-many 'we have no idea what's next' moments over the years, lack of vision, or lack of communication from the management. There is only communication about the 'great success' and the 'big win'. Record revenue? Sure! Yearly bonus? Well, that's just delayed endlessly and silently, and cut back in the end. The company values are only mandatory for the employees. For the C-suite they are just propaganda to spread on every meeting, they don't practice what they preach. They fired close to a 1000 people at the end of last year because of dropping products, for the CEO, that's the 'best strategic decision'. Because the layoffs, trust has fallen in the leadership, but instead addressing concerns in a meaningful way, all responsibility is pushed back on the employees.

Explore other reviews about Genesys

5.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Great teamwork. Remote work. Solid product suite.

Cons

Upward mobility for career. Lack of communication between different areas can cause silos.

4.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Interesting take on customer experience using AI. Good pay for the role.

Cons

Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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