Pretty decent company to work for - Staff Technical Support Engineer Genesys Employee Review

5.0
May 28, 2023
Recommend
CEO approval
Business Outlook

Pros

Pay seems to be getting better, and high level management is focusing on employee growth and health. Solid work life balance and does not seem to be pushing to force people back to work. Lots of company events to attend, and the culture in general is pretty solid.

Cons

Pay is still not on par with other competitors but hopefully that is getting better. Bonus is tied to company forecasted performance. If sales doesn't hit the goal, it can penalize the entire employee base that relies on gencentive. (bonus structure), even if they set the bar too high.

Explore other reviews about Genesys

5.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Great teamwork. Remote work. Solid product suite.

Cons

Upward mobility for career. Lack of communication between different areas can cause silos.

4.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Interesting take on customer experience using AI. Good pay for the role.

Cons

Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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