Decent culture poor execution - Manager Genesys Employee Review

3.0
Oct 3, 2023
Recommend
CEO approval
Business Outlook

Pros

They have a group of smart and capable people. The prevailing culture is that of a collaborative one. People tend to like each other and work well together

Cons

Many employees are laid off on the hush hush and you just find out that someone is gone one day. The inner circle of management knows that while people like each other on a personal level, the execution on the work end is poor. Cross functional projects tend to fizzle out with little to no impact. Ambitious goals are not met. Compensation is a big problem area - punchline is that it's low. Should come as no surprise since this is a PE owned company. The typical Silicon Valley company offers some form of RSU but here there's only modest equity for higher level management. So their hope to draw talent is only through cultural sell and remote-work capable.

Explore other reviews about Genesys

5.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Great teamwork. Remote work. Solid product suite.

Cons

Upward mobility for career. Lack of communication between different areas can cause silos.

4.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Interesting take on customer experience using AI. Good pay for the role.

Cons

Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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