Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Genesys

      Engaged Employer

      Genesys reviews

      A leader in CCaaS, navigating the challenging economy. Unfortunately, part of the crew had to walk the plank. - Senior Product Marketing Manager Genesys Employee Review

      4.0
      Oct 16, 2023
      Senior product marketing manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Company at the forefront of contact center technology with strong set of customers globally. A great team of driven, intelligent folks. Supportive and empathetic culture of collaboration, with good focus on employee well-being.

      Cons

      During last 12-18 months, primary focus was on paring business to alignb with full SaaS-focus. This led to several waves of layoffs across the companhy, with many strong performers shown the door.

      Explore other reviews about Genesys

      5.0
      Jun 29, 2026
      Senior services engagement director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great teamwork. Remote work. Solid product suite.

      Cons

      Upward mobility for career. Lack of communication between different areas can cause silos.

      4.0
      Jun 26, 2026
      Marketing
      Recommend
      CEO approval
      Business Outlook

      Pros

      Interesting take on customer experience using AI. Good pay for the role.

      Cons

      Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

      See reviews by: Helpful|Rating|Date|All
      Related searches: Genesys jobs | Genesys salaries | Genesys benefits | Genesys interviews
      Genesys reviewsGenesys Senior Product Marketing Manager reviewsGenesys review