Progressive Perks Meet Some Challenges - Software Engineer Genesys Employee Review

3.0
Oct 18, 2023
Recommend
CEO approval
Business Outlook

Pros

1. Open PTO Policy: One of the standout benefits is the open PTO. It's a gesture of trust that employees can take the time they need, although there may be occasional discussions about what's deemed "within reason." 2. Hybrid Work Culture: The flexibility of the work environment is commendable. With a preference for at least a day in the office, there's understanding for those who can't always make it. This flexibility fosters a balance between remote and in-person collaboration. 3. Learning and Development: A unique perk is the company's commitment to advancing employees' knowledge. They support certifications and offer bonuses for upskilling. It's a clear sign of investing in their people.

Cons

1. Management Structure: There seems to be some challenge with management, especially when managers wear multiple hats. While dedicated, the prolonged hours by some managers, although stated as not being a benchmark, can inadvertently set an expectation or pressure for others. 2. Documentation: For a software engineer, robust documentation is crucial. The company could benefit from a more cohesive and comprehensive approach to documentation, which is currently fragmented and at times insufficient. 3. Internal Dynamics: There's noticeable tension between certain departments. For instance, the relationship between engineering and project management could be improved. 4. Benefits: While the company offers a decent range of benefits, there are areas where they could improve: - Health insurance costs are on the higher side. - Dental deductibles are standard, but could be revisited. - The bonus system tied to company KPIs can be unpredictable. - Lack of stock or equity options for employees. - A more transparent pay equity structure would be appreciated.

Explore other reviews about Genesys

5.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Great teamwork. Remote work. Solid product suite.

Cons

Upward mobility for career. Lack of communication between different areas can cause silos.

4.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Interesting take on customer experience using AI. Good pay for the role.

Cons

Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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