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      Genesys

      Engaged Employer

      Genesys reviews

      Empathy Schm-empathy - Senior HR Business Partner Genesys Employee Review

      2.0
      Oct 30, 2023
      Senior hr business partner
      Recommend
      CEO approval
      Business Outlook

      Pros

      Unlimited PTO, remote work for some roles, decent work/life balance

      Cons

      Their branding claims they sell Empathy-as-a-service, but there's no substance to that. There's no actual work being put in to create an empathetic culture for employees. C-suite leaders surround themselves with "yes" people, and refuse to listen to any other voices. If anyone tries to point out an opportunity for improvement, they just disappear from the company.

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      5.0
      Jun 29, 2026
      Senior services engagement director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great teamwork. Remote work. Solid product suite.

      Cons

      Upward mobility for career. Lack of communication between different areas can cause silos.

      4.0
      Jun 26, 2026
      Marketing
      Recommend
      CEO approval
      Business Outlook

      Pros

      Interesting take on customer experience using AI. Good pay for the role.

      Cons

      Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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