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      Genesys

      Engaged Employer

      Genesys reviews

      Great company, good culture, trust management. - Manager Revenue Operations Genesys Employee Review

      5.0
      Feb 27, 2024
      Manager revenue operations
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Managers and team members understand need for work life balance, including mid-day needs - Company management is open to change and trustworthy on long term company plans - Transparency on long term goals and plans - Work hard is expected of everyone, but not at expense of life

      Cons

      - Low visibility into career path progression - Corporate politics can be present and hinder progress

      Explore other reviews about Genesys

      5.0
      Jun 29, 2026
      Senior services engagement director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great teamwork. Remote work. Solid product suite.

      Cons

      Upward mobility for career. Lack of communication between different areas can cause silos.

      4.0
      Jun 26, 2026
      Marketing
      Recommend
      CEO approval
      Business Outlook

      Pros

      Interesting take on customer experience using AI. Good pay for the role.

      Cons

      Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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