Love this place! - Anonymous employee Genesys Employee Review

5.0
Dec 30, 2015
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The people here are awesome! Smart, fun professionals who get things done quickly. In my previous company it would take a hundred meetings to get anything accomplished, the opposite is true here. There is an undercurrent of collaboration and teamwork in all departments, so you won't feel isolated even if you are working remote. Leaders value work/life balance, fresh ideas, and the company overall is in a big growth/change state right now so this is a great time to jump on-board and make an impact.

Cons

So far I have not encountered any downsides to working here. The only thing I can think of is if you are a person who is not comfortable with virtual teams/meetings etc..working here may be tough at first. Genesys is a global company with offices all over North America and the globe so not everyone is in one campus/in front of you.

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Genesys Response
10y
Thank you for your positive comments! I agree Genesys employees are smart, collaborative, and fun to work with. We have a great culture that I like to compare to a “family table”, where our people come together, share ideas and feel free to challenge one another as well...Kari

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Pros

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Cons

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4.0
Jun 26, 2026
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Pros

Interesting take on customer experience using AI. Good pay for the role.

Cons

Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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