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      Genesys

      Engaged Employer

      Genesys reviews

      Good, Mostly Remote Environment - Anonymous employee Genesys Employee Review

      5.0
      Sep 23, 2024
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      There is a good culture, with all the flexibility that comes with a remote workforce. It's a high-performing environment but not a high pressure one. The company is growing and performing well at time of writing.

      Cons

      Visibility into promotion/ progression opportunities could be better. In-person get togethers could be more regular.

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      5.0
      Jun 29, 2026
      Senior services engagement director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great teamwork. Remote work. Solid product suite.

      Cons

      Upward mobility for career. Lack of communication between different areas can cause silos.

      4.0
      Jun 26, 2026
      Marketing
      Recommend
      CEO approval
      Business Outlook

      Pros

      Interesting take on customer experience using AI. Good pay for the role.

      Cons

      Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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