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      Genesys

      Engaged Employer

      Genesys reviews

      Once great, but now disappointing - Technical Engineer Genesys Employee Review

      3.0
      Nov 25, 2024
      Technical engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexible work styles Remote work option available Good team culture in earlier years

      Cons

      Lack of growth opportunities Poor senior management accountability No structured training programs Compensation lower than industry standards Employees face more pressure than management

      Explore other reviews about Genesys

      5.0
      Jun 8, 2026
      Senior ta partner
      Recommend
      CEO approval
      Business Outlook

      Pros

      great place to work at

      Cons

      no thoughts at this time

      4.0
      Jun 26, 2026
      Marketing
      Recommend
      CEO approval
      Business Outlook

      Pros

      Interesting take on customer experience using AI. Good pay for the role.

      Cons

      Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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