Genesys

Old and in the way - Sales Genesys Employee Review

1.0

Jan 25, 2016

Recommend

CEO approval

Business Outlook

Pros

Genesys first few months are awesome as a field sales resource. Then, once must see deployed what one has sold. In this case, the Genesys Cloud products are the only future for the company.

Cons

Honesty far and few in between. Senior managers will lie to you at the drop of a hat. The Cloud products can only be described as painful and lacking in contrast to a competitor. The company is in a death hold. As of now, most very large customers that Genesys put on cloud were on premise customers again, because cloud is that bad.

Genesys Response

10y

Thank you for sharing your feedback. I am truly sorry to hear that you have this perception of Genesys and our products. We believe that our cloud offerings are a critical component to our growth strategy and that we are executing well against all of our key milestones, including our customer NPS. We are building a company that will stand the test of time, and we are investing to build an iconic company that both customers and employees love. I’d like to encourage you to contact your HR business partner or myself so we can get a better understanding of your concerns and address them. ...Tracy Cote, SVP HR

Old and in the way - Sales Genesys Employee Review

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