Overloaded teams - Sales Development Genesys Employee Review

3.0
Jan 11, 2025
Recommend
CEO approval
Business Outlook

Pros

Benefits are a plus, unlimited time off, free August Friday’s off, and end of year holiday time off. Great work life balance which is needed because the environment is stressful.

Cons

The whole department currently feels unstable. It can be hard to move within the department and the company, pay is not equitable to the market, other companies are paying more. Senior leadership is visibly overloaded and not able to focus enough on the team morale, layoffs created an overload of work for remaining team members, unbalanced targets/territories throughout the team, aggressive turnover, team is quickly losing diversity.

Explore other reviews about Genesys

5.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

great place to work at

Cons

no thoughts at this time

4.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Interesting take on customer experience using AI. Good pay for the role.

Cons

Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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