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      Genesys

      Engaged Employer

      Genesys reviews

      Overworked, Overwhelmed and Not Appreciated - Customer Success Manager (CSM) Genesys Employee Review

      3.0
      May 29, 2025
      Customer success manager (csm)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Decent pay and benefits + ability to work remotely

      Cons

      Mid-level micromanagement and verbal retaliation/passing of blame + broken processes + toxic work environment

      Explore other reviews about Genesys

      5.0
      Jun 8, 2026
      Senior ta partner
      Recommend
      CEO approval
      Business Outlook

      Pros

      great place to work at

      Cons

      no thoughts at this time

      4.0
      Jun 16, 2026
      Product owner
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good work life balance Great product and customers

      Cons

      Promotions & growth are very slow in CIO org. Limited prioritization (more you know more work get assigned to you)

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