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Genuine Parts Company

Engaged Employer

A culture of negativity towards customers - Anonymous employee Genuine Parts Company Employee Review

2.0
Jan 29, 2014
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Strong company financially, with a large market share and long history of financial success.

Cons

The entire culture, from the top down, is one of arrogance when dealing with customers. I think the culture has been created over many years knowing NAPA store owners have limited options to go with someone else. Customers are treated with respect in-person, but then put down and talked about negatively behind closed doors. There is no respect for the customer.

Explore other reviews about Genuine Parts Company

5.0
Mar 30, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

People are good, encouraging atmosphere.

Cons

No real cons, brilliant experience so far.

2.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Used to be a good culture A cio came in, buried his deeds for 5 years and ruined it and left

Cons

Bad management Current CEO, and leadership doesn’t know how to manage it for sure Wasteful spending a lot and culture has gotten to find a person to blame on

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