Great people, Poor Leadership - Anonymous employee Genworth Employee Review

3.0
Apr 16, 2009
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

They offer competitive benefits for the Richmond area. They have both a 401K and a pension (not the old kind of pensions). They pay pretty good, at least they did before the 2009 layoff. Some departments and businesses are really great to work at. They have a very good vacation benefit that combines all sick, personal and vacation days. If you don't get sick very often it's a good deal. Much of the middle management is very competent.

Cons

Very bureaucratic organization which is is very slow and resistant to change. They don't like anything to do with six sigma for some reason even thoguht they are a former GE business. Minorities are very under represented in the company. They hired someone to handle diversity then eliminated the position. The culture is a mishmash of different acquired businesses with a sprinkling of GE culture on top. The core values don't seem to be reflected in how the company works. There is very little cooperation business-to-business and corporate-to-business. It seems like the Mortgage Insurance business is a whole different company. It's difficult to move between functions because they require lots of experience for each of the different insurance and functional areas. So don't expect a lot of horizontal mobility.

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5.0
Mar 28, 2026
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Pros

Nice people with inclusive culture

Cons

No cons during summer internship

1.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits and incentives. Annual 40hrs VTO, 20 hrs CTO, fitness reimbursement, plus more.

Cons

Overly convoluted policies, claims, and procedures that were rarely paid out/handled correctly. This is due to claims reps and customer service reps not ever being fully equipped to perform their jobs correctly. The training and mentoring given does not (can not) cover enough. While in training you are told you’ll understand once you are “on the floor” but once on the floor, senior members of the team will tell you that you will never really get it. You are left to depending on a single person in a 15-20 team that is suppose to help. This ends up meaning you have claims to process and to figure out what to do, you have to stand in a virtual line with your questions. Turnover is extremely high and soon after becoming an employee you see why so many people leave the CSR and SCR roles. On top of not knowing how to accurately do you job, your performance is heavily measured/scored. The CEO and head HR manager knows this is an issue, their solution when asked was “AI will help”. After 1.5 years working for the company more than half my training class of 15 had already left. If you need an entry level job that pays well for relatively no experience you’ll be fooled by this one unless you are ok with not knowing what you are doing and potentially causing financial hardship for elderly people.

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