Very limited earning structure unless you're an outside hire - Operations Business Analyst Genworth Employee Review

4.0
Jul 11, 2013
Recommend
CEO approval
Business Outlook

Pros

Excellent benefits package (401k match of 6%, starting time off at 4 weeks, etc). They offer tuition reimbursement, which is a fantastic opportunity. Good people to work with overall. Nice bosses. Depending on the department/team, bosses can be very generous and flexible with time. If you are paid hourly, this can be very difficult to get; but if you're salary, the work-life balance is much better. If you do well, you do get noticed and have advancement opportunities (however, see below for a 'con' in this area).

Cons

If you start at a very low level, it's extremely difficult - probably impossible - to get a fair salary. From my experience, they have capped percentage raises, so it is impossible to get a fair market rate unless you're coming from outside the company. This is frustrating, especially when their current employees who work hard (and are rewarded with stronger year-end performance reviews) are unable to get a better salary than an outsider. Shouldn't you reward hard-working employees who have added value to your company with market salary rates? The company is also very hierarchical, and this can cause a lot of unnecessary red tape. A lot of systems are broken and it can cause difficulties when trying to do your job accurately.

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5.0
Mar 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Nice people with inclusive culture

Cons

No cons during summer internship

1.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits and incentives. Annual 40hrs VTO, 20 hrs CTO, fitness reimbursement, plus more.

Cons

Overly convoluted policies, claims, and procedures that were rarely paid out/handled correctly. This is due to claims reps and customer service reps not ever being fully equipped to perform their jobs correctly. The training and mentoring given does not (can not) cover enough. While in training you are told you’ll understand once you are “on the floor” but once on the floor, senior members of the team will tell you that you will never really get it. You are left to depending on a single person in a 15-20 team that is suppose to help. This ends up meaning you have claims to process and to figure out what to do, you have to stand in a virtual line with your questions. Turnover is extremely high and soon after becoming an employee you see why so many people leave the CSR and SCR roles. On top of not knowing how to accurately do you job, your performance is heavily measured/scored. The CEO and head HR manager knows this is an issue, their solution when asked was “AI will help”. After 1.5 years working for the company more than half my training class of 15 had already left. If you need an entry level job that pays well for relatively no experience you’ll be fooled by this one unless you are ok with not knowing what you are doing and potentially causing financial hardship for elderly people.

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