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      Genworth

      Engaged Employer

      Genworth reviews

      Diversity Issues/ Discriminatory Practices - Anonymous employee Genworth Employee Review

      1.0
      Oct 1, 2019
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Decent time off, maternity benefits, paternity benefits, 401(k) match has declined over time but still is not terrible. They also give yearly bonus to most salaried people, which many companies won't do.

      Cons

      They monitor your computer all day and every day. So anything you say via Skype, emails, even your phone calls are being recorded. One ounce of a disagreement with an unethical behavior of management and so on is not a good idea to share even if you see an audit issue. Your personal devices are being used for their email which entitles them to access you personal device. Keep that in mind when you agree to work there and to the monitoring policies. They can access your texts, social media accounts, and anything on your phone. Don't install their apps on your personal device. Don't use their Wi-Fi. They will take advantage and snoop. Diversity issues. Discriminatory practices. Cannot trust HR when discussing these issues. They have on multiple occasions "laid off" those that bring up diversity issues. Look at the people being let go vs. the people remaining that are running the show. You'll see it clearly. Spend more time snooping on employees than working on internal controls hence multiple lawsuits over financials with losses in the millions of dollars.

      avatar
      Genworth Response
      6y
      Thank you for taking the time to leave feedback. Genworth is committed to creating an environment that is inclusive and welcoming for all employees. Data privacy and security is of the utmost importance to us. We strive to protect the confidential and sensitive information of both our customers and employees. We are proud of our history of success within these areas but are constantly looking at ways to improve. We take all feedback under review and will be sharing this information with our management team.

      Explore other reviews about Genworth

      5.0
      Mar 28, 2026
      Summer intern
      Recommend
      CEO approval
      Business Outlook

      Pros

      Nice people with inclusive culture

      Cons

      No cons during summer internship

      1.0
      Jun 12, 2026
      Senior claims representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits and incentives. Annual 40hrs VTO, 20 hrs CTO, fitness reimbursement, plus more.

      Cons

      Overly convoluted policies, claims, and procedures that were rarely paid out/handled correctly. This is due to claims reps and customer service reps not ever being fully equipped to perform their jobs correctly. The training and mentoring given does not (can not) cover enough. While in training you are told you’ll understand once you are “on the floor” but once on the floor, senior members of the team will tell you that you will never really get it. You are left to depending on a single person in a 15-20 team that is suppose to help. This ends up meaning you have claims to process and to figure out what to do, you have to stand in a virtual line with your questions. Turnover is extremely high and soon after becoming an employee you see why so many people leave the CSR and SCR roles. On top of not knowing how to accurately do you job, your performance is heavily measured/scored. The CEO and head HR manager knows this is an issue, their solution when asked was “AI will help”. After 1.5 years working for the company more than half my training class of 15 had already left. If you need an entry level job that pays well for relatively no experience you’ll be fooled by this one unless you are ok with not knowing what you are doing and potentially causing financial hardship for elderly people.

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