Excellent benefits and easy place to work as long as your expectations remain low. - IT Systems Analyst Genworth Employee Review

2.0
Nov 19, 2013
Recommend
CEO approval
Business Outlook

Pros

Great benefits with generous time off. Salary is competitive and appropriate for the amount of work output. Plenty of "cheerleading" activities attempting to improve employee morale in an environment where the threat of termination is constant and pervasive. Layoffs come in massive waves, so if you survive a round of layoffs, you can be pretty sure of being employed for the next 9 - 12 months.

Cons

From a general perspective and an IT perspective, the company is constantly re-inventing the wheel. Motto of Genworth, "If it ain't broke, BREAK it!". Not a lot of job security. If you work at Genworth with the understanding "nobody put a gun to your head to force you to work there", then you'll be fine (my approach for 8 years). If you work there with the expectation your hard work over and above that which is expected will be recognized or get you somewhere, you're at the wrong company. Massive layoffs come regularly every 9 – 12 months. Management regularly fires persons in critical roles (totally oblivious to the responsibilities of that person) and then spends triple the amount of money on contractors replacing that fired individual. Thinking of making a career at Genworth? I’ve worked with 4 individuals personally with 25 - 40+ years of service. I’ve seen those 4 persons given pink slips and walked out the door. For the most part, coworkers are pleasant but the atmosphere is filled with constant angst over always impending layoffs. Despite my seemingly negative comments, Genworth is really not too bad of a place to work as long as you maintain the attitude you could be let go at any minute and you don’t set your expectations within the company too high. I learned a lot professionally at Genworth which made finding my next job after Genworth easy.

Explore other reviews about Genworth

5.0
Mar 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Nice people with inclusive culture

Cons

No cons during summer internship

1.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits and incentives. Annual 40hrs VTO, 20 hrs CTO, fitness reimbursement, plus more.

Cons

Overly convoluted policies, claims, and procedures that were rarely paid out/handled correctly. This is due to claims reps and customer service reps not ever being fully equipped to perform their jobs correctly. The training and mentoring given does not (can not) cover enough. While in training you are told you’ll understand once you are “on the floor” but once on the floor, senior members of the team will tell you that you will never really get it. You are left to depending on a single person in a 15-20 team that is suppose to help. This ends up meaning you have claims to process and to figure out what to do, you have to stand in a virtual line with your questions. Turnover is extremely high and soon after becoming an employee you see why so many people leave the CSR and SCR roles. On top of not knowing how to accurately do you job, your performance is heavily measured/scored. The CEO and head HR manager knows this is an issue, their solution when asked was “AI will help”. After 1.5 years working for the company more than half my training class of 15 had already left. If you need an entry level job that pays well for relatively no experience you’ll be fooled by this one unless you are ok with not knowing what you are doing and potentially causing financial hardship for elderly people.

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