Smart People, Poor Leadership. - Finance Leader Genworth Employee Review

2.0
Mar 21, 2010
Recommend
CEO approval
Business Outlook

Pros

The Richmond campus is really nice with ample parking, a cafeteria and a gym. Depending on the group, there's a reasonable work/ life balance.

Cons

Leadership is reactive (vs. proactive), and this causes a lot of fire-drills and re-work loops, as well as negative long term impacts; I sometimes feel that the company is more lucky than well managed. The Company is not sincere about the performance process or goal setting; it's a check the box exercise. There's no succession planning, which makes it difficult to move to a new role (or causes more fire drills when people leave). The finance organization is a bit more demanding than the other functions in the Company, and they're constantly imposing unrealistic goals and timelines to get things done. Fundamental resources are lacking (in terms of IT solutions for data management), and so many processes are done through brute force; thus creating inefficiency and underemployment of the staff. Accounting and Finance don't always play well together and even the most basic functions of Accounting (like signing-off on the P&L numbers) is left to the Finance group. Accounting builds close calendars with constantly compressing time-lines, making it nearly impossible to have anything go wrong through the close (let alone trying to do analysis). As the market begins to recover, I've seen a lot of folks exiting, and I expect this to gain momentum over the remainder of the year (myself included).

Explore other reviews about Genworth

5.0
Mar 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Nice people with inclusive culture

Cons

No cons during summer internship

1.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits and incentives. Annual 40hrs VTO, 20 hrs CTO, fitness reimbursement, plus more.

Cons

Overly convoluted policies, claims, and procedures that were rarely paid out/handled correctly. This is due to claims reps and customer service reps not ever being fully equipped to perform their jobs correctly. The training and mentoring given does not (can not) cover enough. While in training you are told you’ll understand once you are “on the floor” but once on the floor, senior members of the team will tell you that you will never really get it. You are left to depending on a single person in a 15-20 team that is suppose to help. This ends up meaning you have claims to process and to figure out what to do, you have to stand in a virtual line with your questions. Turnover is extremely high and soon after becoming an employee you see why so many people leave the CSR and SCR roles. On top of not knowing how to accurately do you job, your performance is heavily measured/scored. The CEO and head HR manager knows this is an issue, their solution when asked was “AI will help”. After 1.5 years working for the company more than half my training class of 15 had already left. If you need an entry level job that pays well for relatively no experience you’ll be fooled by this one unless you are ok with not knowing what you are doing and potentially causing financial hardship for elderly people.

See reviews by: Helpful|Rating|Date|All