3.0
May 13, 2026
Current employee, more than 3 years
Atlanta, GA
Recommend
CEO approval
Business Outlook
Pros
Decent pay and work-life balance.
Cons
Conflicting messages from leadership. There is strong emphasis placed on creating mutually beneficial outcomes for customers, yet many recent cost-cutting initiatives directly undermine the value being delivered. For example, removing company cell phones for customer-facing employees may improve short-term profitability, but likely at the expense of long-term customer service and employee effectiveness. Compensation is another challenge, as raises are difficult to obtain and there are no automatic annual increases to help offset inflation.