ok. i guess. - Customer Service Giant Eagle Employee Review

3.0
May 3, 2010
Recommend
CEO approval
Business Outlook

Pros

They will schedule around anything you need off for It's kind of interesting getting to know these people who've worked at giant eagle for years Managers rotate so if you get one you don't like you won't be stuck with them forever Getting to know the regular customers that come in every single day

Cons

dealing with con artists (at least at customer service) managers are not very friendly ---they don't even bother to tell you when you leave so you get a phone call for them and you have no idea if they are there they cut hours like crazy--i use to work around 35 hours and i haven't worked more then 28 in the last 6 months

Explore other reviews about Giant Eagle

5.0
May 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing, coordinated,organized and very helpful staff

Cons

Don’t have your own lunch

1.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Generally a good group of people. Work itself isn't terribly hard. Insurance is nice however, the pay is poverty wages,

Cons

Pay is called "competitive" It's competitive in the sense they pay dollars less than their competitors. You will be working solo mostly. There is zero payoff for doing a good job. Raises exist once a year set by union. These raises do not keep up with inflation. ALL PRODUCTS ARE 15-30% more expensive than other stores. Almost no one can afford to shop here that works here. If they do shop here they are paying between 50 cents to dollars more per item. The store is literally ripping off customers and workers. Work is do'able and can be completed if you bust your butt for a bit. The pay off? None. There's no raise, no bonus, they don't remember it for future raises. Working full time and getting between 370 and 500 a week is not livable. They talk about community helping which they do however its the cheapest way to pretend to care vs paying people who work there in the community more so there would be LESS people in need, No sense of purpose.

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