The values are great until you need them - Customer Success Manager GitLab Employee Review

1.0
Nov 6, 2025
Recommend
CEO approval
Business Outlook

Pros

Incredible colleagues, flexible remote work, and a strong product that genuinely helps teams. The open-source mission is inspiring, and day-to-day collaboration with peers can be energizing when management stays out of the way.

Cons

Management culture is toxic and deeply misaligned with the company’s stated values. Gaslighting, favoritism, and lack of psychological safety are common but ignored. Promotions and recognition depend on self-promotion and politics rather than impact or skill. HR protects managers, not employees. Burnout is normalized, and feedback is often weaponized instead of used for growth. The “handbook-first” transparency ends where accountability should begin.

Explore other reviews about GitLab

5.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Best company I've ever worked for. Strong culture, great leadership, competitive compensation, excellent work life balance, and a genuine focus on employee well being and career growth.

Cons

Fast paced environment and high expectations, but that's part of working at a successful, growing company.

2.0
May 16, 2026
Recommend
CEO approval
Business Outlook

Pros

OK pay or benefits in the market. Fully remote. Still is trying to frame itself as a big player.

Cons

Leadership went from being collaborative, communicative, and transparent, to being mercurial, secretive, and out of touch with the actual work. OBSESSSES over your AI usage metrics - even if AI doesn't help you and slows you down. The current layoff in progress was communicated poorly and not planned at all. And now they want us to adore the leaders and the company? Cultish vibes. We went from a company that plans ahead to a company that reacts.

5
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