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      Glassdoor

      Part of Indeed

      Engaged Employer

      Glassdoor reviews

      Amazing company - Customer Success Manager Glassdoor Employee Review

      5.0
      May 29, 2022
      Customer success manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      I’ve been working at Glassdoor for just under a year and I’m absolutely loving the journey so far. The culture is amazing, they pay above market rate and it’s always a bonus to work for a company where you actually believe in the mission!

      Cons

      None that I’d say warrant not wanting to work here but accessing indeed systems can be frustrating.

      avatar
      Glassdoor Response
      3y
      Thank you for sharing your feedback on your experience as a CSM in London. I'm so glad to hear that you've had a great first year on the team! I agree with some of the highlights you shared around culture, pay and the mission creating an engaging experience. I also hear you regarding Indeed systems access. While we've made progress, there is more to do. From my vantage point, there is buy-in and action being taken on both Indeed and Glassdoor's side to prioritize this; it will just take some time for our back-end teams to build the system and data connections to make this easier. Thank you again for sharing and thank you for being here! - Kira Dewey, Interim Head of Customer Success

      Explore other reviews about Glassdoor

      5.0
      Feb 12, 2026
      Employer brand specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Amazing management & team - Growth and learning opportunities - Flexible with work-life balance - Meaningful work

      Cons

      I cannot think of any cons.

      2.0
      Feb 11, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The benefits and culture were probably the best I've ever had. Even better than the benefits were the people I worked with. I enjoyed coming into work and doing my job and really stood behind the company tag line of helping people find jobs they love.

      Cons

      During covid things started getting bad. Like many other companies layoffs came around and how the company handled those were terrible. You show up one day and next thing you know you lose access and cryptic email and then your'e gone. This happened again in 2025. They brought in person whose job it was to basically get people to leave. They didn't care about the content on the site, or any of the efforts in place to promote integrity and transparency and instead just wanted to shove AI down everyone's throat. What's sad is that Glassdoor was once a great company that I was proud to say I worked for. Now it's just like everywhere else, AI, AI, AI and trying to get people to quit before the next round of layoffs.

      4
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