Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Glassdoor

      Part of Indeed

      Engaged Employer

      Glassdoor reviews

      Love what you do and you'll never work a day in your life - Customer Success Manager Glassdoor Employee Review

      5.0
      Jun 10, 2022
      Customer success manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Excellent pay and benefits package Very pro-wellbeing Unlimited PTO Policy - with regular "company days off" Option to work fully remote on my own schedule I feel very supported and part of my team and the wider company despite predominantly working from home

      Cons

      Can at times have slight delays in doing day-to-day activities or resolving internal system issues due to certain teams being solely US-based.

      avatar
      Glassdoor Response
      3y
      Thank you for taking the time to share your experience! I love that you are feeling supported and a feeling of belonging with the broader Glassdoor team. This is an important goal for us in CS and across the company, especially with our hybrid work environment. As for your feedback on turnaround times and time zone challenges being in EMEA, I think that is completely fair. While some of this is unavoidable, our support teams should be prioritizing your requests at the beginning of their work day. Please keep your leader and myself aware of any specific escalation needs or if the delays become unmanageable so we can review options. - Kira Dewey, Interim Head of CS

      Explore other reviews about Glassdoor

      5.0
      Feb 12, 2026
      Employer brand specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Amazing management & team - Growth and learning opportunities - Flexible with work-life balance - Meaningful work

      Cons

      I cannot think of any cons.

      2.0
      Feb 11, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The benefits and culture were probably the best I've ever had. Even better than the benefits were the people I worked with. I enjoyed coming into work and doing my job and really stood behind the company tag line of helping people find jobs they love.

      Cons

      During covid things started getting bad. Like many other companies layoffs came around and how the company handled those were terrible. You show up one day and next thing you know you lose access and cryptic email and then your'e gone. This happened again in 2025. They brought in person whose job it was to basically get people to leave. They didn't care about the content on the site, or any of the efforts in place to promote integrity and transparency and instead just wanted to shove AI down everyone's throat. What's sad is that Glassdoor was once a great company that I was proud to say I worked for. Now it's just like everywhere else, AI, AI, AI and trying to get people to quit before the next round of layoffs.

      4
      See reviews by: Helpful|Rating|Date|All
      Related searches: Glassdoor jobs | Glassdoor salaries | Glassdoor benefits | Glassdoor interviews | Glassdoor conversations
      Glassdoor reviewsGlassdoor Customer Success Manager reviewsGlassdoor review