Pros
Challenging environment, but that's a good thing. Leadership demands that you understand not only the needs of the client but what pain(s) they are trying to address, and how to address it/them. Focus on clear differentiation from the competition by following an award-winning sales strategy for prospecting, opportunity development, and sales/solution life cycle. Adoption of the EOS business system has made everyone accountable and has provided a forum for consistent feedback and improvement. GDS is also willing to let the client "fire" them if the relationship is no longer a productive one for both parties. Sales team is likely the strongest I've every seen it.
Cons
Some growing pains still has a result of the shift from traditional VAR to managed communications provider. Turn around for solutioning often slow but improving. Still some accountability challenges but also improving. Some clients feel like they haven't received the focus they need in recent years but this is an area that continues to improve as well.