Pros
they have a nice office building in phoenix. They throw a semi decent convention every year, but i don't know if those will continue.
Cons
as and agent owner for about 5 years I have witnessed this companies evolution. Unfortunately it has gone down hill fast. Extreme turnover at all levels especially the executive level. The corporate office does little to support its field agents as they have launched an inside sales force. this inside sales department constantly solicits my clients. So now i am competing with my own company. These new inside sales reps have little to now experience and make us in the field look very bad. Their new Truckload department is a joke and I have ceased selling truckload services to my clients. When i do call in to the truckload department it sounds like a frat party is going on. loud music and noise in the back ground. It is extremely un professional and i've had to apologize to my clients several times because they state they can cover the load only to leave my clients high and dry with no trucks on the day they said they would have them. They have had at least 4 different presidents in the past two years. Not a good thing. They constantly work on new technology and launch it when it does fully work. Since their former Support manager left, myself and my clients are experiencing horrible hold times and extremely poor customer service. Their Supply chain is a joke and i don't bother selling that to my clients either.