Low Pay High Expectations. - Customer Service Representative Globe Life Employee Review

$16/hr in 2024 is laughable. hands down had the worst hardware/system issues which they would always blame the reps. Extremely micromanaged by individuals that could do it better. Superiority complex from anyone not taking calls. Ask you for a doctor's note but it doesn't matter. The call volume is nauseating and they expect all the work to be done for that call within 5 minutes and give you 10 seconds after a call. So if you didn't do what the customer needed, too bad. I was terminated even though I had a note for my absence due to covid. Honestly they'll getting termed was a relief cuz I dreaded having to come work here the short time that I did. I was a top performer in terms of QA and average handle time and that meant nothing to them because I was out sick.