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Golden 1 Credit Union

Engaged Employer

Disorganized blame culture - Loan Processor Golden 1 Credit Union Employee Review

1.0
Sep 29, 2017
Recommend
CEO approval
Business Outlook

Pros

Great benefits, 401k match, the pay is also pretty good. Also the job is pretty stable as you don't have to worry about getting laid off. There are great people who are passionate and dedicated to their work and can help you do your job better. Also, there are lots of departments within the company to move to IF, people like you enough.

Cons

Upper management is clueless. They focus more on the credit Union's public image rather than how effective or efficient their services are. The systems are severely outdated which gives you more work, than you feel you get paid for. There is very high turnover due to extreme micromanaging, instead of creating achievable goals and a great incentive plan to motivate people to work harder. There are huge silos between departments with departments that are supposed to work closely together actually arguing with each other. Worst of all there is a massive blame culture within the culture. The company doesn't train employees well then throws everyone under the bus when things go wrong, rather than focusing on solutions, systems, education and training so that employees have the knowledge and tools to do the job well. Changes in procedure are never communicated in a timely manner and when they are implemented it is done in the most disorganized way. When employees, are unable to do things effectively, due to this disorganization, they get written up. It's almost as if you are set up for failure from the beginning. Also, there are extreme politics and favoritism within this organization. This can stifle or even stop your career advancement.

Explore other reviews about Golden 1 Credit Union

5.0
Jun 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Friendly, great place to grow, lot of career growth opportunities

Cons

Not the most competitive rate for this type of role, so quality of candidate pool may be lower

3.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

The pay is decent and there are some very skilled people working in the department.

Cons

The workloads are unrealistic at times particularly when someone is out of office for an extended period of time. Month end tends to be very busy and you will be expected to work additional hours most days if you are salaried. Management attitude shifted in the last few years. Performance expectations are very subjected and higher ratings are gated across the organization with the highest level being essentially out of reach for non leadership positions. Many talented people have recently left the department in a short period of time causing workloads to be redistributed rather than seeking new staff in a timely manner. A large number of key department processes sit with a single person with minimal at best documentation of their procedures. You may be expected to reverse engineer some of the annual or quarterly processes with minimal guidance after seeing the process one once or twice.

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Golden 1 Credit Union Response
1d
Thank you for sharing your experience. We appreciate your recognition of the skilled individuals across the team. We value hearing feedback on workload, process and performance expectations to help inform ongoing discussions about how we can continue to evolve and improve the employee experience. Thank you again for contributing to the conversation.
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