Call center constant micro managing and sales pressure in customer service - Member Service Representative Golden 1 Credit Union Employee Review

Friendly, great place to grow, lot of career growth opportunities

Not the most competitive rate for this type of role, so quality of candidate pool may be lower

The pay is decent and there are some very skilled people working in the department.

The workloads are unrealistic at times particularly when someone is out of office for an extended period of time. Month end tends to be very busy and you will be expected to work additional hours most days if you are salaried. Management attitude shifted in the last few years. Performance expectations are very subjected and higher ratings are gated across the organization with the highest level being essentially out of reach for non leadership positions. Many talented people have recently left the department in a short period of time causing workloads to be redistributed rather than seeking new staff in a timely manner. A large number of key department processes sit with a single person with minimal at best documentation of their procedures. You may be expected to reverse engineer some of the annual or quarterly processes with minimal guidance after seeing the process one once or twice.