A great place to work, and an amazing work family. - Customer Service Gopuff Employee Review

5.0
Apr 26, 2018
Recommend
CEO approval
Business Outlook

Pros

Culture is amazing Everyone I work with is super nice and helpful Leadership is down to earth and approachable (The head of Marketing takes the trash out!) Leadership actively listens to the staff and makes changes for the better The work is challenging and fun

Cons

Working at a start-up can present challenges

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Gopuff Response
8y
This is so great to hear! Thanks for your feedback and being a part of the squad.

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5.0
Jan 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Benifits offered are really good. Exceptionally good benifits offered.

Cons

Bi weekly pay And hourly rate is kinda low for anyone with

2.0
Jan 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Supportive Regional manager for sites

Cons

Lack of Accountability (Passing the Buck): Decision-making often lacks ownership, resulting in frustration and confusion when problems arise—issues are shifted rather than addressed. Unrealistic Expectations with Reduced Labor Budget: Increased performance expectations paired with significant cuts to labor budgets leave teams stretched thin and unable to meet demands effectively. High Turnover Among Operational Associates: The combination of workload pressure and no up-word movement leads to frequent employee departures at the associate level. Burnout Among Site Leaders: Site leaders are overwhelmed by the demands of managing intense workloads with insufficient staffing and appropriate labor hours support, has led to burnout and diminished morale. Insufficient Support Structures: There is a noticeable gap between what is expected of employees and the support (training, tools, manpower) provided to help them succeed. Reactive Rather Than Strategic Planning: Operational strategy often feels short-sighted, with decisions made on the fly rather than through proactive, long-term planning.

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