The past reviews are paid for - General and Operations Manager Gopuff Employee Review

1.0
Sep 8, 2018
Recommend
CEO approval
Business Outlook

Pros

Job titles can sound appealing but are often misleading in the real job market. Free expired snacks and melted, freezer burn ice cream Some managers can help you grow

Cons

Upper management will request you do a lot of illegal activities. "Don't look at ID's for smoking products" (months later) "No do look at ID's" to make their investors or whoever happy. Hiring drivers is a nightmare, human resource is slow (two months long) in approving new drivers Don't count on your bonus or actually getting paid correctly (payroll is a mess) Don't expect to get more than 4 hours or sleep. Salary pay isn't actually salary All managers still drive just as much as if they were still drivers. The pay scale doesn't match how much wear and tear happens to your vehicle. Communication is awful and what upper management considers promotion-worthy is more like, "Hey this person will go into debt for us. This is a swell individual!"

Explore other reviews about Gopuff

5.0
Jan 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Benifits offered are really good. Exceptionally good benifits offered.

Cons

Bi weekly pay And hourly rate is kinda low for anyone with

2.0
Jan 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Supportive Regional manager for sites

Cons

Lack of Accountability (Passing the Buck): Decision-making often lacks ownership, resulting in frustration and confusion when problems arise—issues are shifted rather than addressed. Unrealistic Expectations with Reduced Labor Budget: Increased performance expectations paired with significant cuts to labor budgets leave teams stretched thin and unable to meet demands effectively. High Turnover Among Operational Associates: The combination of workload pressure and no up-word movement leads to frequent employee departures at the associate level. Burnout Among Site Leaders: Site leaders are overwhelmed by the demands of managing intense workloads with insufficient staffing and appropriate labor hours support, has led to burnout and diminished morale. Insufficient Support Structures: There is a noticeable gap between what is expected of employees and the support (training, tools, manpower) provided to help them succeed. Reactive Rather Than Strategic Planning: Operational strategy often feels short-sighted, with decisions made on the fly rather than through proactive, long-term planning.

2
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