Pros
Everyone smokes pot and works. Chill workplace. If you're looking for a bridge job I suggest you just be a private contractor delivery driver for them. The driver's $18 an hour is steady pay if you can get decent driver hours. Also, given their lack or organization they are constantly sending drivers home and/or calling people to come in immediately to fill shifts. At least if you're a private contractor then you don't need to deal with their awful organizational structure or their entirely false promises of promotion or raises. The money simply is not worth it because they don't give you any. (Multiple times on payday they had issues where NO ONE got paid and we all had to wait until they sorted it out, which took some time)
Cons
Everything else. Management is awful. Totally disorganized and completely out of touch both literally and figuratively. There was a literal pile of rat feces that sat underneath a pallet of beverages for an ENTIRE MONTH. (I wasn't about to move all those beverages just to get in there to clean aging rat feces while being paid $15/hr.) It wasn't until they brought up the most overworked/abused worker that they had from CT to REORGANIZE THE ENTIRE WAREHOUSE (can't express how literally I mean the ENTIRE warehouse) who ended up cleaning up all the rat feces. (Found out recently that he left and is working for Amazon). They will lie to you to get you to stay as long as they can because no one wants to pack orders for them. So even if you aren't packing and think you have worth to them because you're now running dispatch, it's more so because you're just their longest standing employee. If you are expected to pack orders all night you are going to be REQUIRED to take roughly 20,000+ steps over a 6-10 hour shift (10,000 is Fitbit's DAILY goal for normal people) or you work during the day and basically do nothing other than help stock product in their non-existent organizational structure. There is absolutely no balance to the workload depending on if you work morning or night (all orders come at night). You live and die by the influx of students in Boston. VERY IMPORTANT ABOUT PAY: It will be $15 an hour and I promise you will not make more than $16 an hour unless you are a general manager. If you bust your butt and become a GM you'll make 48K and will be expected to partake in daily online meetings which go on for literal HOURS. You will be expected to stay on top of all warehouse performance analytics through their glitchy homemade backend website. This is all 7 days a week. If your warehouse is under performing you are expected to be ONSITE no matter the day of the week, weather or holiday. Peak hours are anywhere from 4PM until at least 2AM where you will receive 60-90 orders AN HOUR and will almost certainly be understaffed. At that point, if you're the acting GM or shift lead onsite you'll be expected to hound the packers you do have to pack faster, regardless of the fact they have no incentive to do so. When the company doesn't offer pay raises and never makes changes to do something about the fact that they are CONSISTENTLY swamped with orders, they should not expect their packers to save them. Meaningful change needs to be adjusted and fine-tuned from the top, not dragged by the people on the bottom. Those packers are most likely exhausted from their last 5-10 shifts and are jaded by the calls of help from whoever is in charge because of how frequently they are expected to make up for GoPuff's dysfunction. Basically what I'm saying is that if you are "running dispatch" and are in charge during peak hours, you will consistently not have enough packers, will have a parking lot of 30 drivers eagerly waiting to get their orders, a red screen of pending orders as well as a bunch of angry customers are calling about the fact that have not received anything, received the wrong order, or that their order contained the wrong flavor of candy.... At times it can be both is both physically and mentally demanding depending on what your task is. In a single day, I alone received 11 pallets of product to a location that did not have a loading dock. While they will train you in a role that suits your strengths, (packer, auditor, dispatcher) the majority of work is solely due to the fact that they do NOT set you up for success. I will preface this by saying that I left on my own accord, but they fire EVERYONE. During my time there literally, everyone I worked with including my general manager was fired. This includes people who were nice and were even actively trying to make positive contributions to their workplace. If you're attempting to move from OM to GM and they simply never get back to you, then that's their way of telling you that you didn't get it. This is how they strung me along for months and is what I was told was the experience of other Operations Managers/aspiring GMs who were just less diligent about checking-in with management for updates. If they fire you and you never spoke to anyone in HR than it's because HR was silently on speaker phone in the room when you were fired, or silently on the phone when they called to terminate you. They existed for 4 years in Watertown selling all sorts of blunt wraps and rolling papers WITHOUT a tobacco license. I'm surprised Boston hasn't shut them down yet. Now they're selling alcohol and use the cheapest ID scanners that approve all fake IDs. (Was made aware of this by a customer who worked as a bouncer who swore on their uselessness). Same goes for the delivery drivers. They don't necessarily care if you're underage, they just want to make their ODH (orders delivered hourly) so they get to their hourly rate. As long as they have something the GoPuff Driver app will accept, they'll be on their way and you'll have your booze. Horrifying to think of how frequently this will be abused by all the Boston students come winter. All drivers have completed the TIPS alcohol training but GoPuff is constantly changing the driver's pay to ODH rate, so if a driver doesn't deliver enough bags by the end of their shift then their $18 hourly rate could possibly be docked multiple dollars for all hours worked that day. Basically meaning that although drivers go through the obligatory online alcohol server training program, they are only incentivized to complete as many orders as possible. Customers can add a tip to their order but that is calculated into all of this and does not go straight to the driver, as one might assume. I could keep going, but I won't.