Extremely poor business practises - Shift Leader Gopuff Employee Review

1.0
Jun 27, 2022
Recommend
CEO approval
Business Outlook

Pros

Good Pay pound per hour

Cons

Poor upper management - shift leaders left to deal with over hiring and having to manage staff out the business based upon performance. Several were promised hours and had them taken away upon arrival into the business. Promised hours and overtime which was taken away week after week one for myself also. Poor staff moral, most were not vetted properly and most staff didn’t care at all. Cut hours aggressively leaving long term staff with too few hours to live. Staff discounts added to shopping profile and then taken away without warning. Charge for delivery to in store staff even though no delivery taken place Very little onboarding, staff left to fend for themselves. Randomly moved to other stores without warning or prior conversations. Rotas done with 2 days to plan the week ahead. Unsociable hours Grassing culture American style operations

Explore other reviews about Gopuff

5.0
May 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Great work atmosphere great opportunity to deal with community.

Cons

Honestly, there's nothing I didn't like about that job. Except for going in the freezer lol.

2.0
Jan 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Supportive Regional manager for sites

Cons

Lack of Accountability (Passing the Buck): Decision-making often lacks ownership, resulting in frustration and confusion when problems arise—issues are shifted rather than addressed. Unrealistic Expectations with Reduced Labor Budget: Increased performance expectations paired with significant cuts to labor budgets leave teams stretched thin and unable to meet demands effectively. High Turnover Among Operational Associates: The combination of workload pressure and no up-word movement leads to frequent employee departures at the associate level. Burnout Among Site Leaders: Site leaders are overwhelmed by the demands of managing intense workloads with insufficient staffing and appropriate labor hours support, has led to burnout and diminished morale. Insufficient Support Structures: There is a noticeable gap between what is expected of employees and the support (training, tools, manpower) provided to help them succeed. Reactive Rather Than Strategic Planning: Operational strategy often feels short-sighted, with decisions made on the fly rather than through proactive, long-term planning.

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