Walk Away! Do Not Enter! - Account Manager Grainger Employee Review

1.0
Nov 25, 2017
Recommend
CEO approval
Business Outlook

Pros

Employee Discount on Grainger.com, can't think of any other Pro.

Cons

One of the most unorganized, unprofitable, non-customer centric, and zero work life balance companies I've ever worked for. It has become an organization so focused on the bottom line, that they've changed our comp plan 3 times in 1 year, to the detriment of the sales rep. Was promised a guaranteed total comp if met goal, was over goal in year 1 and made LESS than they guaranteed because of new comp plan. It is a win for the company, not sales. They have also become more focused on being lean, which has in turn meant less service to the customer. Also, since the implementation of Salesforce.com management is way more concerned with micromanagement of the metrics - which are entered daily by the rep and the amount required is way out of hand - and are less concerned with sales. Worst mistake ever by coming to this company.

Explore other reviews about Grainger

5.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

* Work-life balance (paid holidays, no work on weekends, no late evenings * Manager has experience in role, can relate to workers * Lots of resources do to job * Total package is strong (pay, benefits, retirement)

Cons

* Lots of metrics to watch * Some customers expect too much

4.0
Jun 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Benefits are decent and reasonably priced. They offer a 401k match, BCBS insurance, FSA, HSA, dental, vision, life insurance, and accidental D&D coverage. They also do a 3‑to‑1 match for donations to non‑religious 501(c) organizations. There’s a big emphasis on volunteering, with plenty of opportunities to get involved. The building itself is beautiful, with a free on‑site gym, a coffee shop, real trees in the atrium, a waterfall, and a large cafeteria (though the food can vary). They’re also flexible about which days you come on‑site, depending on the team’s schedule. If I needed to switch a Monday for a Thursday, it was never an issue. My manager was also supportive of remote work on days when the weather made commuting difficult.

Cons

Admins do not get an annual bonus. They're really strict on Overtime, really weird about worrying about mini costs. Like they'll spend 50k on a week-long training but freak out if people want to rent a car while being in town. Can't buy lunch for this 3 hour meeting to cut costs, but we'll drop 10k on this other thing. It's also so unfair that some people get to work remotely and others are forced to come in 3 times a week, for the exact same roles. Every meeting is basically online, so it's just silly and a power trip.

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