Downward spiral - Account Manager Grainger Employee Review

2.0
Feb 25, 2018
Recommend
CEO approval
Business Outlook

Pros

Benefits and pension are good

Cons

With all the cut backs and closures I am glad to be out if this organization (or lack of). Many lower to mid management staff have survived the cuts and put into fairytale positions when they should have been the first ones to go and not the true believers of customer service. Your loss of good employees is the gain of their competitors and in most markets the US model of business is not going to work well, a US company called Target comes to mind. sad to see a company that I was part of as a once proud Leader in their field spiral to the bottom.

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Grainger Response
8y
Thanks for the review. We're sorry to hear that's your perspective. There has been a lot of change and change be difficult. But the changes appear to be having the intended effect. We saw a significantly positive impact on our performance in 2017. We're pretty excited about where the business is headed.

Explore other reviews about Grainger

5.0
Jul 7, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great company to move up/around in. They have a ton of support although some of that support better than others. Definitely recommend joining the Grainger Team. Great for new and tenured sales people.

Cons

As you move up in the company it is political on if you get the role.

4.0
Jun 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Benefits are decent and reasonably priced. They offer a 401k match, BCBS insurance, FSA, HSA, dental, vision, life insurance, and accidental D&D coverage. They also do a 3‑to‑1 match for donations to non‑religious 501(c) organizations. There’s a big emphasis on volunteering, with plenty of opportunities to get involved. The building itself is beautiful, with a free on‑site gym, a coffee shop, real trees in the atrium, a waterfall, and a large cafeteria (though the food can vary). They’re also flexible about which days you come on‑site, depending on the team’s schedule. If I needed to switch a Monday for a Thursday, it was never an issue. My manager was also supportive of remote work on days when the weather made commuting difficult.

Cons

Admins do not get an annual bonus. They're really strict on Overtime, really weird about worrying about mini costs. Like they'll spend 50k on a week-long training but freak out if people want to rent a car while being in town. Can't buy lunch for this 3 hour meeting to cut costs, but we'll drop 10k on this other thing. It's also so unfair that some people get to work remotely and others are forced to come in 3 times a week, for the exact same roles. Every meeting is basically online, so it's just silly and a power trip.

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