Product Information Leadership Failing Miserably - Product Information Grainger Employee Review

2.0
Dec 8, 2021
Recommend
CEO approval
Business Outlook

Pros

- Benefits are really good - Team members and business partners are generally friendly and helpful - Opportunities for movement within the company

Cons

- Unrealistic timelines for projects - No work/life balance - Expectations not communicated consistently to team members - Unjustified favoritism - Leadership lacking soft skills - Lack of mandatory implicit bias training and how to be an POC and LGBTQIA+ ally. - Method of assessing employees for annual review is highly subjective and not based on clear data provided to the employee. If you consistently get a 'consistently meets expectations' then they basically consider you almost ready for a promotion. It's virtually impossible with the workload and aggressive timelines to go above and beyond in any way. There has definitely been an ongoing mass exodus of folks from Grainger in merchandising and supply management, particularly product information teams in the past year, but leadership does not seem to care about retaining talented staff. We were treated as assembly line workers not people with graduate degrees and decades of experience who don't need to be micromanaged.

Explore other reviews about Grainger

5.0
Jul 7, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great company to move up/around in. They have a ton of support although some of that support better than others. Definitely recommend joining the Grainger Team. Great for new and tenured sales people.

Cons

As you move up in the company it is political on if you get the role.

4.0
Jun 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Benefits are decent and reasonably priced. They offer a 401k match, BCBS insurance, FSA, HSA, dental, vision, life insurance, and accidental D&D coverage. They also do a 3‑to‑1 match for donations to non‑religious 501(c) organizations. There’s a big emphasis on volunteering, with plenty of opportunities to get involved. The building itself is beautiful, with a free on‑site gym, a coffee shop, real trees in the atrium, a waterfall, and a large cafeteria (though the food can vary). They’re also flexible about which days you come on‑site, depending on the team’s schedule. If I needed to switch a Monday for a Thursday, it was never an issue. My manager was also supportive of remote work on days when the weather made commuting difficult.

Cons

Admins do not get an annual bonus. They're really strict on Overtime, really weird about worrying about mini costs. Like they'll spend 50k on a week-long training but freak out if people want to rent a car while being in town. Can't buy lunch for this 3 hour meeting to cut costs, but we'll drop 10k on this other thing. It's also so unfair that some people get to work remotely and others are forced to come in 3 times a week, for the exact same roles. Every meeting is basically online, so it's just silly and a power trip.

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