Commercial Account Manager - Commercial Account Manager Grainger Employee Review

3.0
Jun 11, 2015
Recommend
CEO approval
Business Outlook

Pros

Profit sharing and benefits are great. Company encourages AM's to use their PTO to avoid burnout. Work from home to your account package.

Cons

Only 40% of AM's hit goal solely due to unrealistic goal setting. First year you get a decent goal, make money and then you get the shaft in year 2. If you don't make goal you are then put under microscope and subjected to a Performance Improvement Plan (PIP). You can have success with all of your other accounts but if a few drag you down then good luck. Management will make you feel like you suck at your job. Pricing and terrible goal setting is what is causing this great turnover within the AM ranks. Low AM morale. Salary is also not on point with local cost of living, if I lived in the south I'd have a house by now but in the Bay Area I'm lucky make rent.

Explore other reviews about Grainger

5.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Pays well Hours are flexible if needed Acknowledgement Happy employees

Cons

Extreme time management Lack of ability to take time off

4.0
Jun 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Benefits are decent and reasonably priced. They offer a 401k match, BCBS insurance, FSA, HSA, dental, vision, life insurance, and accidental D&D coverage. They also do a 3‑to‑1 match for donations to non‑religious 501(c) organizations. There’s a big emphasis on volunteering, with plenty of opportunities to get involved. The building itself is beautiful, with a free on‑site gym, a coffee shop, real trees in the atrium, a waterfall, and a large cafeteria (though the food can vary). They’re also flexible about which days you come on‑site, depending on the team’s schedule. If I needed to switch a Monday for a Thursday, it was never an issue. My manager was also supportive of remote work on days when the weather made commuting difficult.

Cons

Admins do not get an annual bonus. They're really strict on Overtime, really weird about worrying about mini costs. Like they'll spend 50k on a week-long training but freak out if people want to rent a car while being in town. Can't buy lunch for this 3 hour meeting to cut costs, but we'll drop 10k on this other thing. It's also so unfair that some people get to work remotely and others are forced to come in 3 times a week, for the exact same roles. Every meeting is basically online, so it's just silly and a power trip.

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