Great company, great employer! - Customer Care Grainger Employee Review

5.0
Dec 30, 2022
Recommend
CEO approval
Business Outlook

Pros

- Progressive company that invests in continuous improvements and innovation - Offers a competitive salary & benefits (includes health & dental & pension) - Highly focused on offering their employees a great place to work where they can thrive, grow and will want to stay - Excellent development plan and mentorship program - Great culture that supports diversity and individuality. At Grainger, you get to take your whole self to work!

Cons

Grainger has improved tremendously in the last 5 years and as a result, I have absolutely no cons to lists. This company offers opportunity for growth development, offers a competitive salary and benefits and supports the individuality of their employees and is constantly looking at ways to improve the employee experience. At Grainger, you feel valued as an employee.

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Grainger Response
3y
Thanks for such a fabulous review!

Explore other reviews about Grainger

4.0
Jun 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Benefits are decent and reasonably priced. They offer a 401k match, BCBS insurance, FSA, HSA, dental, vision, life insurance, and accidental D&D coverage. They also do a 3‑to‑1 match for donations to non‑religious 501(c) organizations. There’s a big emphasis on volunteering, with plenty of opportunities to get involved. The building itself is beautiful, with a free on‑site gym, a coffee shop, real trees in the atrium, a waterfall, and a large cafeteria (though the food can vary). They’re also flexible about which days you come on‑site, depending on the team’s schedule. If I needed to switch a Monday for a Thursday, it was never an issue. My manager was also supportive of remote work on days when the weather made commuting difficult.

Cons

Admins do not get an annual bonus. They're really strict on Overtime, really weird about worrying about mini costs. Like they'll spend 50k on a week-long training but freak out if people want to rent a car while being in town. Can't buy lunch for this 3 hour meeting to cut costs, but we'll drop 10k on this other thing. It's also so unfair that some people get to work remotely and others are forced to come in 3 times a week, for the exact same roles. Every meeting is basically online, so it's just silly and a power trip.

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