Not the Ritz Carlton of senior living - Manager Grand Living Employee Review

1.0
Jan 16, 2025
Recommend
CEO approval
Business Outlook

Pros

Beautiful building with amazing residents. The location makes it a fantastic place to enjoy your downtime or lunch breaks.

Cons

They claim to model themselves on the Ritz Carlton, but they are just another average Assisted Living provider. They have no clue about Independent Living and continue struggle with resident retention. The community leadership leaves a lot to be desired and there is a total lack of trust. They are beholden to their equity partners in a way that prohibits them from following through with their mission. They should have stuck to building their own buildings instead of the 3 latest acquisitions. If you plan on working here, ask to meet the management team for lunch before accepting. If you are a top performer, they will ride you until you break or demote you as you burn out. This place will leave a bad taste in your mouth about senior living.

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Grand Living Response
1y
Thank you for taking the time to share your concerns. We are sorry to hear that your experience with us was not in line with the standards we aim to uphold. We take all feedback seriously and are committed to continuously improving our workplace and services. We understand that leadership, communication, and employee well-being are critical to maintaining a positive environment for both staff and residents. We regret that your experience did not reflect this. Please know that we are actively working to address areas where we can improve, including staff retention and management practices, to ensure that everyone feels valued and supported. If you would be open to discussing your experience further, we would appreciate the opportunity to learn more and work towards addressing your concerns. You can reach us at hr@grandliving.com.

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5.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Very lovely company with great values and morals!

Cons

A tad unorganized with certain events

3.0
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Recommend
CEO approval
Business Outlook

Pros

Kind coworkers, free meals, residents

Cons

Management, lack of communication, pay

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