Pros
Supportive immediate supervisors Fair salaries As a mutual, unable to easily be acquired Fairly level org chart & its overall size. That is, you actually can see and hear from leadership.
Cons
Archaic, agent-based sales model, stubbornly refusing to embrace direct sales Miscalculated its ability to compete in commercial lines Miscalculated the overall impact of major layoffs and restructuring Upper management totally disconnected from the needs of its field associates Clear preferential treatment of central HQ (Columbus, OH) employees vs. field associates Product pricing too high Extremely low morale, extremely high workloads Draconian cuts to expenses High turnover w/insufficient back-filling No spot awards, bonuses, gifts or so-called 'door prizes' for field associates Lack of clear vision, direction or of what it wants to be or its place and purpose in the marketplace - essentially, a rudderless ship Invested millions in a new claims software system that proved to be far too cumbersome and unable to deliver on its promises
