GTS (IT) workload is very stressful. After the layoffs & switch to Orion (resource provider) last year, the strategic change has overall been negative, and work/life balance has taken a noticeable hit. Internal associates are each appointed as leads on multiple projects, while being expected to do additional development work & manage issues in integrations & CI/CD pipelines because they were set up poorly a few years ago. This work is all independent of additional TCE (team) items, which are monitored by upper management. To get the expected tasks done and deliver on time, most developers & testers are putting in at least 10-12 hours a day, which doesn't include logging in at 9pm for weekly code releases or commuting to/from the office on Tuesdays and Wednesdays.
The CIO and his executive team are completely clueless when it comes to timeline expectations. They reduced resource capacity, tightened the timelines on large projects, and then act surprised when the number of post-release bugs are high. This doesn't stop at the build team, as it trickles down to the production support team(s), who are already understaffed. People feel forced to hurry on their work to be on time, which compromises the overall quality.
